Returns

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

  • If a product was faulty upon a delivery - we offer 100% refund.
  • Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email info@floating-terra.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
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