Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled, we are not able to make any changes or cancellations to your order.
The order processing time takes about 1 to 5 business days before shipment. Deliveries usually takes about 3 to 7 business days depending on your location.
If you plan to give one of our items as a holiday gift, we do recommend buying the items at least two weeks before the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
All international customers are responsible for the customs rates within their own country. We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that you may get customs fees when your package arrives in your country. For more information, please contact your local customs office.
100% satisfaction is guaranteed for all products purchased at full price. That’s our promise. So, if you're not completely happy with your purchase within the first 14 days after receiving your items, just let us know and we will exchange or return your item based on what you would like. Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
We take online security extremely seriously and have taken rigorous precautions to ensure that your information is processed with confidentiality and accuracy.
We don’t hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues us with a unique token identifier. This token then allows us to process the cost of your order against your card. We don’t have access to your complete card details.
The default prices of our products are in USD, but can be purchased from any country with any currency. Although you may see the price of our product in your currency, during checkout, the price will go back to USD numbers, so do not be alarmed by that.
